This Privacy Policy explains how Mamabet Casino, operated by VENUS DEL ALMA LIMITADA ("we", "us", "our"), collects, uses, stores, and protects the personal data of visitors and registered players on mama-bet.nl. By accessing or using mama-bet.nl you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of the site immediately.
Mamabet Casino is owned and operated by VENUS DEL ALMA LIMITADA, a company incorporated and licensed under the laws of Costa Rica. All gaming services offered through mama-bet.nl are provided under that Costa Rica licence. References to "Mamabet Casino", "we", "us" or "our" throughout this Privacy Policy refer to VENUS DEL ALMA LIMITADA in its capacity as operator of mama-bet.nl.
For all data-related enquiries, you may contact us via:
This Privacy Policy applies to:
This policy does not cover third-party websites, payment processors, or game providers that may be linked to or integrated within the platform. We encourage you to review the privacy policies of any third parties you interact with.
We collect personal data in several ways — directly from you when you register or transact, automatically when you use the site, and from third parties involved in identity verification and payment processing.
We process your personal data for the following purposes:
To create and maintain your Mamabet Casino account, verify your identity, enforce the one-account-per-person rule (including checks against shared household, IP address, and payment method), and facilitate account recovery.
To process deposits and withdrawals in EUR and across our 21 supported cryptocurrencies, enforce minimum deposit thresholds (€20 fiat or crypto equivalent), enforce minimum withdrawal thresholds (€40 fiat or crypto equivalent), apply daily (€5,000), weekly (€10,000), and monthly (€20,000) withdrawal caps for standard accounts, and administer VIP-level adjustments to those limits. We also process data to enforce the rule that deposits must be played through at least once (×1) before withdrawal, and to ensure all payment instruments are registered in the account holder's own name.
To verify eligibility for and administer the welcome pack (100% up to €500 on the first deposit, 50% up to €1,000 on the second deposit, and 150 free spins on the third deposit), ongoing promotions such as Tuesday and Thursday reloads, weekly cashback (7%–20% depending on Lucky Kitchen VIP tier), the Level Up Rewards prize pool, Drops & Wins jackpot participation, Wheel of Fortune access, PWA exclusive offers, the Sport Welcome Bonus, and freechip offers. Bonus data is also used to enforce wagering requirements (×40 on casino bonuses), maximum cashout rules, validity windows (10 days per casino bonus), and the single-active-bonus rule.
To fulfil our obligations under applicable anti-money laundering, counter-terrorist financing, and responsible gaming frameworks, including verifying your identity before processing withdrawals, conducting source-of-funds checks where required, and applying enhanced due diligence for large transactions. Wins above €50,000 may be subject to additional review and paid in monthly instalments accordingly.
To process and honour self-exclusion requests, deposit limits, session limits, reality checks, and cool-off periods; to identify signs of problem gambling through behavioural monitoring; and to refer players to appropriate support resources. These processing activities are carried out in the interests of player welfare and are integral to our responsible gaming commitment.
To detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and unauthorised access. Where a withdrawal is subject to anti-fraud review, processing may extend to up to 7 business days. Third-party deposits are not permitted, and violations result in forfeiture of associated winnings — data processing is necessary to enforce this.
To respond to queries submitted via live chat (available 24/7), the contact form, or the VIP Telegram channel; to log support interactions for quality assurance; and to escalate complex issues to your personal VIP manager where applicable.
To analyse how players interact with the lobby, sportsbook, live casino, crash games, and Mama's Playground; to optimise the PWA experience on iOS and Android; and to improve game filtering, navigation, and cashier performance.
To send you promotional emails, push notifications, or messages regarding bonuses, new games, VIP events, and special offers — but only where you have consented to receive such communications. You may withdraw this consent at any time by contacting support or using the unsubscribe mechanism in any marketing message.
To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities.
Where data protection legislation requires us to identify a legal basis for processing, we rely on the following:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract |
| Transaction processing and cashier operations | Performance of a contract |
| Bonus and promotion administration | Performance of a contract |
| Identity verification (KYC) | Legal obligation; legitimate interests |
| Fraud prevention and anti-money laundering | Legal obligation; legitimate interests |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Customer support | Performance of a contract; legitimate interests |
| Analytics and platform improvement | Legitimate interests |
| Marketing communications | Consent |
| Legal compliance and regulatory disclosure | Legal obligation |
Mamabet Casino operates a structured KYC process. Before processing your first withdrawal — and in certain other circumstances — we will ask you to verify your identity. The documents and information we may request include, but are not limited to:
All payment instruments must be registered in your own name. Third-party deposits are not permitted. Where a third-party instrument is identified, any associated winnings may be forfeited and the account may be suspended pending investigation.
KYC documents are processed by us and, where necessary, by authorised third-party identity verification providers. Documents are retained for the periods specified in Section 8 of this policy.
We do not sell your personal data to third parties. We share data only in the circumstances described below.
We share data with trusted third-party processors acting on our behalf, including:
All third-party processors are contractually required to handle your data securely and in accordance with applicable data protection standards.
We may disclose your data to competent authorities, regulators, law enforcement agencies, or courts where we are legally required to do so or where disclosure is necessary to protect our legal rights or those of our players.
In the event of a merger, acquisition, or sale of assets involving VENUS DEL ALMA LIMITADA, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. As a general guide:
When data is no longer required, it is securely deleted or anonymised.
mama-bet.nl uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage. The types of cookies we use include:
You can manage your cookie preferences through your browser settings or through any consent management interface provided on mama-bet.nl. Please note that disabling strictly necessary cookies may prevent access to some features of the site. For further information about cookies generally, visit www.aboutcookies.org.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Full payment card numbers are not stored on our servers. Cryptocurrency wallet addresses are handled through our designated processors CoinsPaid and CatPay. Despite these measures, no internet transmission is completely secure, and we cannot guarantee absolute security. If you suspect any unauthorised use of your account, please contact our support team immediately via live chat.
Depending on your jurisdiction and the applicable data protection framework, you may have the following rights in relation to your personal data:
To exercise any of these rights, please contact us via the live chat on mama-bet.nl or through the contact form in the Support section. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request. Please note that some rights are subject to legal limitations — for example, we cannot erase data that we are required to retain by law.
VENUS DEL ALMA LIMITADA is incorporated in Costa Rica, and some of our third-party service providers — including game providers and payment processors — may be located in or operate from countries outside your country of residence. Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place, such as contractual protections with data processors, consistent with applicable data protection requirements. By using mama-bet.nl, you acknowledge that your data may be processed in jurisdictions that may not provide the same level of data protection as your home country.
Mamabet Casino is committed to responsible gaming. In connection with this commitment, we process personal data to:
If you believe you may have a gambling problem, please contact our support team immediately via live chat or the contact form. You may also contact independent responsible gaming organisations for confidential support.
Mamabet Casino is strictly for players who are 18 years of age or older (or the legal gambling age in their jurisdiction, if higher). We do not knowingly collect personal data from anyone under the minimum legal age. Age verification is conducted as part of the KYC process. If we become aware that we have inadvertently collected data from an underage individual, we will promptly close the account, void any associated transactions, and delete the data in accordance with applicable law. If you believe an underage person has registered on mama-bet.nl, please contact us immediately.
We encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling sites. Third-party tools are available for this purpose and can be used in conjunction with the age-gating measures we apply on mama-bet.nl.
mama-bet.nl may contain links to third-party websites, including game providers, payment processors, or affiliate partners. This Privacy Policy applies solely to data processed by Mamabet Casino on mama-bet.nl. We are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of those sites before submitting any personal data to them.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our services. When we make material changes, we will notify you by posting an updated version on mama-bet.nl with a revised effective date, and where appropriate, by sending you a direct notification. Your continued use of mama-bet.nl following the publication of a revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Mamabet Casino handles your personal data, please contact us using any of the following channels:
We are committed to resolving all data-related queries promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with a competent data protection authority in your jurisdiction.
