This Payment Policy explains how deposits, withdrawals, currency options, processing times, limits, and related compliance obligations work at Mamabet Casino (mama-bet.nl), operated by VENUS DEL ALMA LIMITADA under a Costa Rica licence. By making any financial transaction on the platform you confirm that you have read, understood, and accepted the terms set out below.
Mamabet Casino is committed to maintaining a transparent, secure, and efficient payment environment. All transactions are processed in accordance with applicable anti-money-laundering (AML) and know-your-customer (KYC) requirements. The following rules apply to every account holder:
The standard account currency at Mamabet Casino is Euro (EUR). All fiat limits quoted in this policy are expressed in EUR. Where a transaction is initiated in another fiat currency, conversion will be applied at the prevailing exchange rate at the time of the transaction, and minor rounding differences may occur.
In addition to EUR, Mamabet Casino supports 21 cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Dogecoin (DOGE), Shiba Inu (SHIB), Toncoin (TON), Tether (USDT), and 14 further digital assets available in the cashier. Cryptocurrency transactions are processed via the CoinsPaid and CatPay payment gateways. Crypto limits are applied at the EUR equivalent value at the moment the transaction is initiated.
Mamabet Casino offers an extensive range of deposit methods covering both fiat and cryptocurrency. The cashier currently lists up to 49 live deposit options. All standard fiat deposits are processed instantly; bank transfer deposits may take one to three business days to clear depending on your bank.
| Method | Minimum Deposit | Processing Time | Notes |
|---|---|---|---|
| Visa / Mastercard | €20 | Instant | Card must be in your own name |
| Skrill / Neteller | €20 | Instant | E-wallet must be registered in your name |
| Apple Pay / Google Pay | €20 | Instant | Linked card must be in your own name |
| Revolut | €20 | Instant | Account must be registered in your name |
| Trustly | €20 | Instant | Open banking — direct from your bank account |
| Paysafecard | €20 | Instant | Prepaid voucher; withdrawal via alternative method required |
| Bank Transfer | €20 | 1–3 business days | Account name must match Mamabet registration |
| Bitcoin, ETH, USDT + 18 further cryptocurrencies | EUR equivalent of €20 | Subject to blockchain confirmation times | Processed via CoinsPaid / CatPay |
Per-method maximum deposit limits are displayed individually on the payment page within your account. Please review these before initiating a deposit. Mamabet Casino does not charge a fee for deposits; however, your bank, card issuer, or wallet provider may apply their own charges, for which Mamabet Casino accepts no liability.
While the standard minimum deposit is €20, certain promotional offers — including the welcome bonus pack — require a higher minimum deposit of €30 per qualifying deposit in order to activate the associated bonus. Please refer to the Bonus Policy and the individual promotion terms for full details before depositing.
All deposited funds must be wagered at least once (×1) before a withdrawal request will be accepted. This requirement applies to the net deposit balance irrespective of whether a bonus has been claimed.
Withdrawals at Mamabet Casino are processed back to the same payment instrument used to make the original deposit wherever the method supports outgoing payments. Where the original deposit method cannot receive funds (for example, Paysafecard), an alternative eligible method may be used, subject to completion of the KYC verification process.
| Method | Minimum Withdrawal | Weekly Cap (Standard Account) | Processing Time |
|---|---|---|---|
| Visa / Mastercard / Maestro | €40 | €10,000 | Up to 2 business days |
| Skrill / Neteller | €40 | €10,000 | Up to 2 business days |
| Bank Transfer | €40 | €10,000 | Up to 2 business days |
| Cryptocurrency (BTC, ETH, and others) | EUR equivalent of €40 | VIP-tier dependent | Up to 2 business days (plus blockchain confirmation) |
The following financial limits apply to standard (non-VIP) accounts:
Players who hold a qualifying tier within the Lucky Kitchen VIP Club may be entitled to enhanced withdrawal limits. Your applicable limits are displayed in your account cashier. Contact your VIP manager or the 24/7 live chat team if you require clarification of your current tier limits.
Winnings that exceed €50,000 in a single win event may, at Mamabet Casino's discretion, be paid out in monthly instalments. The maximum single win that Mamabet Casino will pay in respect of any one game round or bet is €500,000. Any amount exceeding this ceiling will not be paid, regardless of the displayed outcome.
Under standard conditions, withdrawals are processed within two business days. Where a transaction triggers our automated risk and anti-fraud monitoring systems — for example, due to unusual betting patterns, high transaction values, or incomplete KYC — the processing time may extend to up to seven business days pending review. Mamabet Casino will endeavour to communicate any delay to the affected player. We appreciate your patience and understanding in such circumstances.
Mamabet Casino is required to verify the identity of its players in accordance with its AML obligations and the terms of its operating licence. Verification may be requested at the point of registration, prior to processing a withdrawal, or at any other time deemed necessary by our compliance team.
You may be asked to provide some or all of the following documents:
Withdrawal requests will not be processed until all required KYC documentation has been submitted and approved. Mamabet Casino reserves the right to withhold funds pending the satisfactory completion of identity verification. Documents should be submitted in a clear, legible format via the account verification portal or as directed by the support team.
Where a deposit or withdrawal is made in a currency other than EUR, the transaction will be converted at the exchange rate applicable at the time of processing. Cryptocurrency transactions are converted at the prevailing market rate at the moment the transaction is initiated. Mamabet Casino is not responsible for exchange rate fluctuations between the time of deposit and the time of withdrawal. Any resulting gains or losses in converted value are borne entirely by the player.
Mamabet Casino does not charge players a fee for standard deposits or withdrawals. However, third-party service providers — including but not limited to card issuers, banks, e-wallet providers, and blockchain networks — may impose their own fees or charges. Mamabet Casino has no control over and accepts no responsibility for any such third-party charges. Players are advised to check applicable fees with their payment provider before initiating a transaction.
Players who choose to transact using cryptocurrency should be aware of the following:
Mamabet Casino is committed to promoting responsible gambling. Players are encouraged to make use of the financial management tools available in their account, which may include deposit limits, session limits, and self-exclusion options. If you feel that your gambling is causing financial or personal harm, please contact our 24/7 support team via live chat or the contact form on mama-bet.nl, or reach out to a recognised responsible gambling organisation in your jurisdiction.
Mamabet Casino reserves the right to apply additional payment restrictions to an account where responsible gambling concerns are identified, including the temporary suspension of withdrawal processing pending a welfare check.
If a deposit is declined, please check with your payment provider before attempting an alternative method. Common reasons for declined deposits include card issuer restrictions on gambling transactions, insufficient funds, or security flags raised by your bank.
Initiating a chargeback or payment dispute with your bank or card issuer without first attempting to resolve the matter with Mamabet Casino's support team is considered a breach of these terms. Where a chargeback is upheld, Mamabet Casino reserves the right to suspend the account, forfeit any associated bonus funds or winnings, and pursue recovery of the disputed amount through all available legal means.
Where an account remains inactive for an extended period, Mamabet Casino's dormant account policy will apply to any remaining balance. Details of applicable inactivity fees and the timeframe after which an account is classified as dormant are set out in the General Terms and Conditions available on mama-bet.nl. Players are encouraged to withdraw available balances before ceasing to use their account.
Mamabet Casino reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or an on-site notification prior to taking effect. Continued use of the payment facilities at mama-bet.nl following the publication of any amendment constitutes acceptance of the revised policy. The current version of this policy is always available on mama-bet.nl.
If you have any questions regarding a deposit, withdrawal, or any aspect of this Payment Policy, our support team is available around the clock:
For payment-related enquiries, please have your account details, the relevant transaction reference, and any supporting documentation ready to expedite resolution.
