This Payment Policy explains how deposits, withdrawals, identity verification, and related financial matters are handled at Mamabet (mama-bet.nl), operated by VENUS DEL ALMA LIMITADA, Costa Rica. Please read this document carefully before transacting on the platform. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted these terms in full.

1. General Principles

Mamabet is committed to processing all financial transactions securely, transparently, and without unnecessary delay. All funds held on behalf of players are managed in accordance with the policies set out below. Mamabet reserves the right to amend this Payment Policy at any time; material changes will be communicated via the website. Continued use of mama-bet.nl following any amendment constitutes acceptance of the revised policy.

All player accounts are denominated in the currency selected at registration. The base display currency for fiat transactions is the euro (€). Cryptocurrency balances are held and displayed in the respective coin denomination. Mamabet does not operate a mixed-rail model — funds deposited via a fiat method must be withdrawn via the same fiat rail, and funds deposited in cryptocurrency must be withdrawn in cryptocurrency. Cross-rail transfers between fiat and crypto are not permitted.

2. Supported Payment Methods

Mamabet accepts both fiat and cryptocurrency payment methods. Fiat options include major debit and credit cards, bank transfer, and digital wallets. Cryptocurrency transactions are processed through CoinsPaid and CatPay. The full list of currently supported methods is set out in the tables below. Fiat options are actively expanding; the most current list is always displayed in the Cashier section of mama-bet.nl.

2.1 Deposit Methods

Deposits that do not meet the stated minimum will not be credited to your account and may be returned, subject to any applicable network fees. Mamabet does not charge its own deposit fees; however, your card issuer, bank, or the relevant blockchain network may impose charges for which Mamabet accepts no responsibility.

2.2 Withdrawal Methods

Standard weekly withdrawal limits apply to all accounts. Players who have attained a higher VIP rank within the Lucky Kitchen VIP Club may be eligible for increased weekly limits; applicable limits are communicated directly to qualifying players. Withdrawal requests are reviewed and approved or declined within two (2) business days. The majority of requests are processed within hours of submission. Mamabet does not guarantee processing within any specific timeframe where additional verification steps are required.

3. Minimum and Maximum Transaction Limits

The following limits apply to all accounts unless a higher limit has been individually agreed as part of a player's VIP arrangement:

• Minimum deposit (fiat): €20
• Minimum deposit to activate a bonus: €30
• Minimum withdrawal (fiat): €40
• Daily withdrawal limit: €5,000
• Weekly withdrawal limit: €10,000

Cryptocurrency minimums are expressed in the relevant coin denomination and are displayed dynamically in the Cashier at the time of transaction. Equivalent euro values for cryptocurrency limits are calculated using the prevailing exchange rate at the time the withdrawal request is submitted.

4. Deposit Processing

Fiat deposits made by card, Apple Pay, or Google Pay are credited to your Mamabet account instantly upon confirmation from the payment processor. Bank transfers are credited in accordance with standard interbank settlement timescales, which are outside Mamabet's control. Cryptocurrency deposits are credited upon receipt of the requisite number of network confirmations for the relevant blockchain; the number of confirmations required varies by coin and is determined by the processing provider.

Deposits will only be accepted from payment methods registered in your own name. Mamabet will not accept deposits from third-party sources. Where a deposit is identified as originating from a third party, the funds will be returned and the account may be suspended pending investigation.

If a deposit does not appear in your account within the expected timeframe, please contact the Mamabet support team via live chat, email, or Telegram, providing the transaction reference or blockchain transaction ID (TxID) so that the matter can be investigated promptly.

5. Withdrawal Processing

To submit a withdrawal request, log in to mama-bet.nl, navigate to the Cashier, and select your preferred withdrawal method. Withdrawal requests are queued for review and are approved or declined within two (2) days. Once approved, funds are dispatched to the designated payment method. Fiat withdrawals are sent to the same card or bank account used for the most recent qualifying deposit, in keeping with our anti-money-laundering obligations. Cryptocurrency withdrawals are sent to the wallet address you specify at the time of the request.

Mamabet reserves the right to request supporting documentation before processing a withdrawal. This may include, but is not limited to, proof of payment-method ownership, source-of-funds documentation, or additional identity evidence. Failure to provide requested documentation within the stated timeframe may result in the withdrawal being declined.

Withdrawal requests submitted while a bonus is active are subject to the applicable wagering requirements. If a withdrawal is requested before a bonus has been fully cleared, the bonus and any associated bonus winnings will be forfeited.

6. Currency and Exchange Rates

Mamabet's fiat transactions are denominated in euros (€). Where your payment method operates in a different currency, your bank or card issuer will apply its own conversion rate and may charge a foreign exchange fee; Mamabet has no control over and accepts no liability for such charges.

Cryptocurrency deposits and withdrawals are denominated in the respective coin. The euro-equivalent value of cryptocurrency limits is calculated using the market rate at the time of the transaction as determined by Mamabet's payment processors, CoinsPaid and CatPay. Exchange rates are volatile; Mamabet accepts no liability for fluctuations in cryptocurrency value between the time of deposit and the time of withdrawal.

7. Identity Verification (KYC)

Mamabet uses Sumsub to administer its Know Your Customer (KYC) verification process. All players are required to complete verification before their first withdrawal is processed. Mamabet may also request verification at any point during a player's account lifecycle, including where unusual transaction patterns are identified or where regulatory obligations require it.

Standard KYC documentation requirements are as follows:

• Proof of identity: A valid government-issued photographic document, such as a passport, national identity card, or driving licence.
• Selfie verification: A photograph of you holding your identity document, as requested by the Sumsub platform.
• Proof of address: A utility bill, bank statement, or equivalent document issued within the previous six (6) months, displaying your full name and current residential address.

KYC verification is typically completed within twenty-four (24) hours of all required documents being submitted in legible form. Documents that are blurred, cropped, expired, or otherwise unacceptable will be rejected and re-submission will be required, which may extend the verification period. Withdrawals will not be processed until KYC is successfully completed.

Depending on the volume or nature of transactions, Mamabet may also request source-of-funds or source-of-wealth documentation. This is a standard regulatory measure and does not imply any wrongdoing on the part of the player. Failure to provide requested documentation may result in the suspension of withdrawal functionality pending resolution.

8. Anti-Money-Laundering (AML) Policy

Mamabet operates in full compliance with applicable anti-money-laundering obligations. We monitor all transactions for suspicious activity and are obliged to report concerns to the relevant authorities where required by law. As part of our AML programme:

• Deposits and withdrawals must be made using payment methods registered in the account holder's own name.
• Third-party deposits and withdrawals are strictly prohibited.
• Mamabet will not process a withdrawal to a payment method not previously used to make a deposit, except where this is unavoidable due to the nature of the payment method and adequate alternative verification has been completed.
• Funds deposited via a fiat method must be withdrawn via the fiat rail; funds deposited in cryptocurrency must be withdrawn in cryptocurrency. Cross-rail movements are not permitted.
• Mamabet reserves the right to place a temporary hold on funds, delay a withdrawal, or close an account where AML concerns have been identified, pending investigation.

9. Bonuses and Withdrawable Balances

Bonus funds and real-money funds are tracked separately. The following bonus-related payment rules apply:

• Casino welcome bonuses carry a wagering requirement of x40 on the bonus amount, with a maximum bet of €5 per round whilst wagering is in progress. Wagering must be completed within ten (10) days of the bonus being credited.
• The sports welcome freebet carries a wagering requirement of x10, applicable to bets placed at minimum odds of 1.80, and must be used within seven (7) days of being credited.
• Weekly cashback is credited every Friday at 11:00 UTC with no wagering requirement and no cap on the payout amount.
• Reload and free-spin bonuses are subject to the specific terms stated at the time of the promotion.
• Bonuses must be activated before the qualifying deposit is made; bonuses are not applied retroactively.
• Only real-money (non-bonus) balances are eligible for withdrawal at any time. Bonus balances become withdrawable only once all applicable wagering requirements have been met.
• If a withdrawal is requested before all wagering requirements have been satisfied, any active bonus and associated bonus winnings will be forfeited prior to the withdrawal being processed.

Full bonus terms and conditions for each promotion are published on mama-bet.nl alongside the respective offer.

10. Failed, Declined, and Reversed Transactions

Transactions may fail or be declined for a number of reasons, including but not limited to: insufficient funds, card issuer restrictions, failed KYC verification, AML flags, or technical issues with the payment processor. Where a deposit fails, any funds debited from your account by your bank or card issuer will be returned to that account in accordance with your payment provider's own timescales; Mamabet has no control over this process.

Chargebacks initiated by a player without first contacting Mamabet to resolve the dispute are considered a breach of these terms. Where a chargeback is received, Mamabet reserves the right to suspend the player's account and to pursue recovery of any funds that have been disbursed, including winnings derived from the disputed deposit.

If you believe a transaction has been processed in error, please contact the support team at mama-bet.nl without delay, providing full transaction details so that the matter can be investigated.

11. Fees

Mamabet does not charge players a fee for making deposits or requesting withdrawals. However:

• Your card issuer, bank, or digital-wallet provider may charge fees for transactions; Mamabet accepts no liability for such charges.
• Cryptocurrency network fees (gas fees, miner fees) are deducted from crypto withdrawals by the network and are outside Mamabet's control. The applicable fee at the time of processing will be displayed in the Cashier before you confirm the transaction.
• Where a withdrawal is returned to Mamabet due to incorrect details provided by the player, any re-processing fees levied by the payment provider may be passed on to the player.

12. Responsible Gambling and Payment Controls

Mamabet is committed to promoting responsible gambling. Players are able to set deposit limits, cooling-off periods, and self-exclusion arrangements through their account settings or by contacting the support team. Where deposit limits are in place, transactions that would cause the limit to be exceeded will be declined automatically.

If you are concerned about your gambling, we encourage you to make use of the responsible gambling tools available on mama-bet.nl or to contact a recognised support organisation. Self-exclusion requests are acted upon promptly; any winnings accrued during a self-exclusion period that was not properly applied due to a technical error will be managed in accordance with applicable player-protection principles.

Mamabet will not process withdrawals to players who have an active self-exclusion in place, other than to return any real-money balance remaining on the account in accordance with the applicable closure procedure.

13. Contact and Disputes

If you have a query or complaint regarding a payment transaction, please contact the Mamabet support team in the first instance:

• Live chat: Available 24/7 via mama-bet.nl
• Email: Available via the Contact page on mama-bet.nl
• Telegram: Available via the link displayed on mama-bet.nl

We aim to resolve all payment queries as quickly as possible. Where a complaint cannot be resolved informally, it will be escalated through Mamabet's internal complaints procedure. Details of the complaints procedure are available on mama-bet.nl.

This Payment Policy is governed by and construed in accordance with the laws applicable under Mamabet's operating licence, issued in Costa Rica to VENUS DEL ALMA LIMITADA. Any dispute that cannot be resolved through Mamabet's internal process shall be referred to the dispute-resolution mechanism specified in the full Terms and Conditions published on mama-bet.nl.

Last reviewed: 2026. Mamabet reserves the right to update this Payment Policy at any time. The current version is always available at mama-bet.nl.